The Killer Angels :: essays research papers

     The epic begins when Harrison, a Confederate government operative, reports to James Longstreet that 80,000 to 100,000 Union troopers have walked inside 200 miles of Lee's situation close Chambersburg, Pennsylvania. Harrison likewise bears updates on an adjustment in Union authority. Significant General George Meade had supplanted "Fighting Joe" Hooker as authority of the Union Army. Lee considers this to be as a chance to strike while the new officer gets his direction. He chooses to focus on Gettysburg, the humble community where a few streets in the zone merge, where he plans to cut the Union armed force off from Washington, D.C.      First shots are discharged at day break as Rebels assault Buford's gotten off rangers. Soon thereafter Lee requests Ewell to assume responsibility for Cemetery Hill. Ewell didn't follow orders and the association dealt with the Hill. Late toward the evening, on the subsequent day, Colonel Chamberlain's twentieth Maine regiment is moved into the forested areas. Colonel Vincent orders Chamberlain not to pull back from his new situation at the left flank of the Union line. The Confederates draw in with the Union soldiers and Chamberlain’s twentieth Maine consistently. At last when ammo is low Chamberlain provides the request to â€Å"fix bayonets,† and runs after the slope driving the renegades back. That equivalent day Lee requests Longstreet to assault the Union place, and Longstreet prompts against it. â€Å"They will break," Lee demands. He coordinated Longstreet to take three divisions. Longstreet passes the request along to his commanders Pickett, Pettigrew, and Trimble. Pickett and different officers lose the greater part of their men in the fight. As the survivors pull back, Lee at last concedes his blunder to Longstreet, who provides his request to withdraw. The two characters that stand apart the most in my psyche are Robert E. Lee and Joshua Chamberlain. Lee and Chamberlain share numerous likenesses. They are hopeful, idealistic, and have confidence and pride in their men. Both consideration about their men, yet don't stop for a second to utilize them, including Chamberlain’s own sibling, for the reason. The men under Lee and Chamberlain show them a lot of regard. Chamberlain is to some degree a dad figure to his men, as is Lee to James Longstreet.      Joshua Chamberlain is an irregular man, once in the past a school teacher, and perspectives the war and the men around him more as a savant then a military man. On his walk toward Gettysburg he sees a column of dead confederates from a past fight, and ponders whether the town’s individuals will give them a tolerable internment or leave them for the scavangers.

Production Planning & Quality Management- MGMT430 - 1401A 01 Unit 3 Essay

Creation Planning and Quality Management-MGMT430 - 1401A 01 Unit 3 - Essay Example 1-55). Along these lines, the lesser imperfections, the higher the quality. Cost is a urgent measurement of creation as far as thinking about that expenses of materials and work would be a contribution to the unit cost of the items being advertised. In this manner, the lower the expenses of the materials and work, the lower the unit value that the association could peg to the shoppers. This cost part would be instrumental in the evaluating methodology that would be intended to guarantee upper hand inside the forte memory chip advertise. Practicality was portrayed as â€Å"whether a unit of work was done on time† (Section 1: Development Process, n.d., p. 1-55). This measurement quantifies the capacity of the association to create in the most predetermined number of time and inside the specified conveyance time frame. Since there is a prominent pre-request of as much as 10 million units of another mobile phone memory chip, the time component is vital to guarantee that these parts are conveyed inside the given time period. At present, adaptability is a metric that needs assessment and core interest. With the distinguished six key items and 24 particular items, clients who may require specific parts that take into account their unmistakable needs and necessities. Along these lines, there is a need to assess normalization of items created utilizing comparative machines; or delivering increasingly fluctuated items with normalized machines. Profitability is really characterized as â€Å"the measure of an asset used to create a unit of work† (Section 1: Development Process, n.d., p. 1-55). This is a significant measurement since it characterizes the quantity of yield created utilizing the measure of sources of info (crude materials and work). The organization’s profitability would along these lines be estimated by how proficiently the assets are utilized to create the required items. Effectiveness is considered a significant measurement of creation since it guarantees that an assignment (creation) is embraced with the base utilization of assets however that which improved the result. It

Counterargument and Peaceful Species Free Essays

IGCSE English as a First Language †The Winchester School, Dubai Ishita Sharma †11G Argumentative composition: â€Å"Humans are a tranquil animal types at heart† How far do you concur? Are people a quiet animal types on the most fundamental level? It’s a troublesome undertaking to pick an unmistakable side yet numerous individuals have numerous conclusions. There are different individuals who will say indeed, people are a serene animal types on the most fundamental level yet there are similarly numerous individuals who might state no. All things considered, it is a wide point concerning a capricious species. We will compose a custom paper test on Counterargument and Peaceful Species or on the other hand any comparative theme just for you Request Now One in number contention on the side of this announcement would be that on the off chance that we weren’t a quiet animal groups how might we exist together in such a huge populace in places like uber urban areas. Besides, lawbreakers exist in a minority, by what method would that be able to tip the scales and make us believe that we are a fierce animal categories. Likewise, on the off chance that we were so brutal, for what reason would we sort out foundation for individuals we don’t even know? For what reason would gifts exist? In the event that we were not helpful how might ages of researchers from everywhere throughout the world find things, for example, the molecule, prescriptions and so forth. The counter-contention to that would be that we could simply be coordinating for narrow minded reasons or from dread of equity. There are numerous who are against this announcement and have similarly the same number of focuses to legitimize their sentiment. The most significant point is that on the off chance that we were so quiet, for what reason are there such things as wars? A minority of lawbreakers, which is gradually rising, have the capacity to murder honest individuals, would they say they are not people as well? Can any anyone explain why weapons, for example, firearms which were developed to secure the blameless, are presently being utilized to murder them? Psychological warfare and prejudice, as it were disdain, have devoured numerous exposed creatures. It is in human instinct indeed, to be forceful. In our history, there have been monstrous slaughters for narrow minded reasons, for example, a journey for power and even regular assets. We are the explanation that the Earth may endure another Ice Age as we are obliterating it every day. Might it be able to not be that it is a dread of being denounced that causes us to act like common individuals? All things considered, only 3000 years or so prior, we were savages who battled about land and food, and it appears we keep on doing as such. Taking everything into account, in the wake of weighing up the contentions, I feel that I am against this announcement. People are not tranquil as it isn't even in our inclination to be so. We are the reason for some pestilences and at long last we are the ones who crush one another and everything around us whether it is for narrow minded purposes or equity. All things considered, there is no legitimization for viciousness, decimation and obviously, narrow-mindedness. Remark: Introductory section. Clarifies the way this is an unpredictable points towards which individuals have contrasting feelings. Remark: Reason 1. Contention for Comment: Good case of connective verb modifier to create reason 1. Remark: Reason 2 Comment: Bridge sentence, demonstrating that she is currently proceeding onward to the reasons against the theme Comment: Argument segments. Purposes behind. Remark: Use of facetious inquiries to bring the peruser over to her perspective. Remark: Counter contention area. Reasons against. Remark: Conclusion area of the exposition. She expresses her sentiment and repeated the fundamental motivation behind why she doesn’t accept people are a serene animal categories on a fundamental level. By and large, this exposition scores An evaluation. Ishita has followed the structure we talked about in class: clear presentation, trailed by contention, counterargument and an end. She has focuses for and against the subject demonstrating that she has thought about the two sides of the contention and knows about what the defenders and adversaries of the announcement accept. She has utilized a couple of non-serious inquiries for accentuation †constantly a decent technique. Her decision was sound: she expresses her supposition in the wake of giving us her principle motivation behind why she accepts people aren’t a quiet animal varieties on a fundamental level. Her sentences are linguistically right and she comes to her meaningful conclusions briefly with a sure economy of words. She could score a higher evaluation on the off chance that she concentrated somewhat more on explaining her focuses for/against. Utilizing an increasingly shifted jargon would add an additional measurement to her composition and commute home her focuses even more adequately. †Mr. Roberts Instructions to refer to Counterargument and Peaceful Species, Essay models

Math Problem Linear Algebra Assignment Paper #4 - 550 Words

Math Problem: Linear Algebra Assignment Paper #4 (Math Problem Sample) Content: Linear Algebra: Assignment 4University AffiliationStudent NameCourse NameDateIntroductionAssignment 4 of the linear algebra module deals with elementary vector operations with applications of algebra methods to solve linear systems of equations. Methods, properties and theorems are adopted from Howard Anton Chris Rorres book, Elementary Linear Algebra (11th Edition). The solutions are herein indicated stepwise and in order of questions as they appear in the original assignment file.Question 1(a)u=(1,2,-3,5,0)v=(0,4,-1,1,2)w=(7,1,-4,-2,3) * v+w=0,4,-1,1,2+7,1,-4,-2,3=0+7,4+,1,-1-4,1-2,2+3=7,5,-5,-1.5 * 3(2u-v=3(21,2,-3,5,0-(0,4,-1,1,2))=3(2,4,-6,10,0-(0,4,-1,1,2))=3(2-0,4-4,-6+1,10-1,0-2)=3(2,0,-5,9,-2))=(6,0,-15,27,-6) * 3u-v)-(2u+4w)==31,2,-3,5,0-0,4,-1,1,2-21,2,-3,5,0+7,1,-4,-2,3=(3,6,-9,15,0-(0,4,-1,1,2))-(2,4,-6,10,0+(28,4,-16,-8,12))=3-0,6-4,-9+1,15-1,0-2-2+28,4+4,-6-16,10-8,0+12=3,2,-8,14,-2-30,8,-22,2,12=(-28,-6,-30,12,-14) * 12(w-5v+2u)=127,1,-4,-2,3-50,4,-1, 1,2+21,2,-3,5,0+0,4,-1,1,2=127,1,-4,-2,3-0,20, -5,5,10+2,4,-6,10,0+(0,4-1,1,2)=127-0+2,1-20+4,-4+5-6,-2-5+10,3-10+0+0,4,-1,1,12=129,-15,-5,3-7+(0,4,-1,1,2)=92,-152,-52,32,-72+0,4-1,1,2=(92,-72,-72,52,-32)Question 1(b)Given:c1-1,0,2+c12,2,-2+c31,-2,1=(-6,12,4)-c1+2c2+c3=-6 i2c2-2c3=12 ii2c1-2c2+c3=4 (iii)Solve eqn i and eqn (iii) to eliminate the variable c1-2c1+4c2+2c3=-122c1-2c2+c3=4Adding the two equations, the following resultant equation is obtained:2c2+3c3=-8 (iv)Solving equation (ii) and equation (iv):2c2-2c3=122c2+3c3=-85c3=-20c3=-4 c2-c3=6 c2=2Also:c1=6+2c2+c3c1=6+4-4c1=6Question 2(a) * Given:u=(1,2-3,0)v=5,1,2,-2d=1-52+2-12+-3-22+(0--21)2=16+1+25+446andcos=u.vuv=1*5+2*1+-3*2+0*212+22+(-3)2+02*52+12+22+(-2)2=5+2-6+01434=11434=cos-1(11434)=87.37Hence 900 * u=(0,1,1,1,2)v=2,1,0,-1,3d=4+0+1+4+1=10cos=0+1+0-1+61+1+1+44+1+1+9=6715=cos-1 67=54.150 is an acute angle since 900Question 2(b)According to Cauchy-Schwarz inequalityu.vuv * u=(4,1,1)v=1,2,3u.v=4*1+1*2+1*3=9u.v=9u=16+1+1=18v=1+4+9=15u.v=18*15=16.43916.43 Cauchy-Schwarz inequality holds. * u=(1,2,1,2,3)v=0,1,1,5,-2u.v=0+2+1+10+-6=7u.v=7=7u=1+4+1+4+9=19v=0+1+25+4=31u.v=19*31=24.26724.26Cauchy-Schwarz inequality holdsQuestion 3(a)The given planes are: 1 2x-y+z-1=0 2 2x-y+z+1=0Here:a=2, b=-1, c=1, d1=-1, d2=1As the planes are parallel; therefore the distance between the plane is:d=d1-d2a2+b2+c2= -1-122+(-1)2+12=-24+1+1=26=630.816496distance between parrallel planes=d=0.816496Question 3(b)We know that if a and b are orthogonal vectors, then:a.b=0 * Here v.w=a,-b.(-b,a)=a*-b+b*a=-ab+ab=0Since v.w=0 v w are orthogonal vectors * Let another unit vector be:u=(cos,sin)u=cos2+sin2=1u.v=cos,sin.-3,4=1-3cos+4sin=04sin=3costan=34=tan-134=+tan-134when = tan-134u=(costan-134, sin (tan-134))=(45,35)when =+tan-134u=(cos+tan-134, sin (+tan-13 4))=(-45,-35)Question 4(a)x1+3x2-4x3=0x1+2x2+3x3=013-4123 x1x2x3=00The augmented matrix is13-412300Implementing row operations on the augmented matrixR2-R113-40-1700R1+3.R210170-1700-1.R2101701-700x1+17x3=0 x1=-17x3x2-7x3=0 x2=7x3Let x3=t x1=-17t x2=7t tRThe solution is:=-17t,7t,ttR }Which are orthogonal to:1,3,-4 (1,2,3)Question 4(b) * a=-3,2,-1b=(0,-2,-2)

Making Discipline Decisions for Principals

A major facet of a school principal’s job is to make discipline decisions. A principal should not be dealing with every discipline issue in the school, but should instead be focused on dealing with the bigger problems. Most teachers should deal with smaller issues on their own. Handling discipline issues can be time-consuming. The bigger issues almost always take some investigation and research. Sometimes students are cooperative and sometimes they are not. There will be issues that are straight forward and easy, and there will be those that take several hours to handle. It is essential that you are always vigilant and thorough when collecting evidence. It is also crucial to understand that each discipline decision is unique and that many factors come into play. It is important that you take into account factors such as the grade level of the student, severity of the issue, history of the student, and how you have handled similar situations in the past. The following is a sample blueprint of how these issues could be handled. It is only intended to serve as a guide and to provoke thought and discussion. Each of the following problems is typically considered to be a serious offense, so the consequences should be pretty tough. The scenarios given are post-investigation giving you what was proved to have actually happened. Bullying Introduction: Bullying is probably the most dealt with discipline issue at a school. It is also one of the most looked at school problems in the national media due to the increase in teen suicides that have been traced back to bullying problems. Bullying can have a life long effect on victims. There are four basic types of bullying including physical, verbal, social, and cyber bullying. Scenario: A 5th-grade girl has reported that a boy in her class has been verbally bullying her for the past week. He has continuously called her fat, ugly, and other derogatory terms. He also mocks her in class when she asks questions, coughs, etc. The boy has admitted to this and says he did so because the girl annoyed him. Consequences: Start by contacting the boy’s parents and asking them to come in for a meeting. Next, require the boy to go through some bullying prevention training with the school counselor. Finally, suspend the boy for three days. Continuous Disrespect/Failure to Comply Introduction: This will likely be an issue that a teacher has tried to handle by themselves, but haven’t had success with what they’ve tried. The student hasn’t fixed their behavior and in some cases has gotten worse. The teacher is essentially asking the principal to step in and mediate the issue. Scenario: An 8th-grade student argues about everything with a teacher. The teacher has talked to the student, given the student detention, and contacted the parents for being disrespectful. This behavior has not improved. In fact, it has gotten to the point that the teacher is starting to see it affect other students’ behavior. Consequences: Set up a parent meeting and include the teacher. Attempt to get to the root of where the conflict lies. Give the student three days In School Placement (ISP). Continuous Failure to Complete Work Introduction: Many students across all grade levels do not complete work or do not turn it in at all. Students who continuously get away with this may have large academic gaps that after time almost becomes impossible to close. By the time a teacher asks for help on this from the principal, it is likely that it has become a serious issue. Scenario: A 6th-grade student has turned in eight incomplete assignments and hasn’t turned in another five assignments at all over the past three weeks. The teacher has contacted the student’s parents, and they have been cooperative. The teacher has also given the student detention each time they have had a missing or incomplete assignment. Consequences: Set up a parent meeting and include the teacher. Create an intervention program to hold the student more accountable. For example, require the student to attend a Saturday School if they have a combination of five missing or incomplete assignments. Finally, place the student in ISP until they have caught up on all work. This assures that they will have a fresh start when they return to class. Fighting Introduction: Fighting is dangerous and often leads to injury. The older the students involved in the fight are, the more dangerous the fight becomes. Fighting is an issue you want to create a strong policy with strong consequences to discourage such behavior. Fighting typically doesn’t resolve anything and will likely happen again if it isn’t dealt with appropriately. Scenario: Two eleventh grade male students got into a major fight during lunch over a female student. Both students had lacerations to their face and one student may have a broken nose. One of the students involved has been involved with another fight previously in the year. Consequences: Contact both students’ parents. Contact the local police asking them to cite both students for public disturbance and possibly assault and/or battery charges. Suspend the student who has had multiple issues with fighting for ten days and suspend the other student for five days. Possession of Alcohol or Drugs Introduction: This is one of the issues which schools have zero tolerance for. This is also one of the areas where the police will have to be involved in and will likely take lead in the investigation. Scenario: A student initially reported that a 9th-grade student is offering to sell other students some â€Å"weed†. The student reported that the student is showing other students the drug and is keeping it in a bag inside their sock. The student is searched, and the drug is found. The student informs you that they stole the drugs from their parents and then sold some to another student that morning. The student that bought the drugs is searched and nothing is found. However, when his locker is searched you find the drug wrapped up in a bag and tucked in his backpack. Consequences: Both students’ parents are contacted. Contact the local police, advise them of the situation, and turn the drugs over to them. Always make sure that parents are there when police talk to students or that they have given permission to the police for them to talk to them. State laws may vary as to what you are required to do in this situation. A possible consequence would be to suspend both students for the remainder of the semester. Possession of a Weapon Introduction: This is another issue which schools have zero tolerance for. Police undoubtedly would be involved in this issue. This issue will bring the harshest consequences for any student violating this policy. In the wake of recent history, many states have laws in place that drive how these situations are dealt with. Scenario: A 3rd-grade student took his Dad’s pistol and brought it to school because he wanted to show his friends. Luckily it was not loaded, and the clip was not brought. Consequences: Contact the student’s parents. Contact the local police, advise them of the situation, and turn the gun over to them. State laws may vary as to what you are required to do in this situation. A possible consequence would be to suspend the student for the remainder of the school year. Even though the student had no ill intent with the weapon, the fact remains that it is still a gun and must be dealt with severe consequences in accordance with law. Profanity/Obscene Material Introduction: Students of all ages mirror what they see and hear. This often drives the use of profanity at school. Older students especially use inappropriate words often to impress their friends. This situation can quickly get out of control and lead to larger issues. Obscene materials such as having pornography can also be detrimental for obvious reasons. Scenario: A 10th-grade student telling another student an obscene joke that contains the â€Å"F† word is overheard by a teacher in the hallway. This student has never been in trouble before. Consequences: Profanity issues can warrant a wide range of consequences. Context and history will likely dictate the decision you make. In this case, the student has never been in trouble before, and he was using the word in the context of a joke. A few days of detention would be appropriate for handling this situation.

Services Operations Management - 8601 Words

A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing, service and agriculture are the major economic activities in any country. In India, manufacturing and services together constitute nearly 75% of the GDP. Moreover, in recent years the growth in GDP is primarily due to the growth in these sectors of the economy. During the last ten years, the share of services in the GDP has grown steadily from about 40% to about†¦show more content†¦In a complex economy, both infrastructure and distribution services function as intermediaries and as the channel of distribution to the final consumer. Infrastructure services are a prerequisite for an economy to become industrialized; therefore, no advanced society can be without these services. In an industrialized economy, specialized firms can supply business services to manufacturing firms more cheaply and efficiently than manufacturing firms can supply these services for themselves. Thus, more and more often we find advertising, consulting, and other business services being provided for the manufacturing sector by service firms. Except for basic subsistence living, where individual households are self-sufficient, service activities are absolutely necessary for the economy to function and to enhance the quality of life. Consider, for example, the importance of a banking industry to transfer funds and a transportation industry to move food products to areas that cannot produce them. Moreover, a wide variety of personal services, such as restaurants, lodging, cleaning, and child care, have been created to move former household functions into the economy. Government services play a critical role in providing a stable environment for investment and economic growth. Services such as public education, health care, well maintained roads, safe drinking water, cleanShow MoreRelatedService Operations Management And Its Impact On Products And Services2222 Words   |  9 PagesIn the business world, many service operations management differ from manufacturing operations management in a number of ways. However, there are also some similarities that both share in various aspects of operations management. This essay illustrates and examines the differences and similarities in both types of operations through the use of relevant theories, case studies as well as real life experiences. It is structured in such a way that starts with the design, followed by the strategy andRead MoreOperations Service Management - a Study of Medi-Call Call Centres2700 Words   |  11 PagesMedi – Call Personal Alarms Systems LTD call centre and how the management implement certain capacity strategies in order to distribute call times whether it be an emergency, technical or a reassurance call from the customer. This is viewed over a twelve-hour shift and highlights the problems where the call centre is over capacity or under capacity. The case study looks at the problems with the current operations and service management within Medi–Call call centres. Within this report the main problemsRead MoreServices Operations Management8615 Words   |  35 PagesA PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing, service and agriculture are the major economic activities in any country. In India, manufacturing and services together constitute nearlyRead MoreService Operations Management5277 Words   |  22 PagesJ. Service Science Management, 2009, 2: 255-264 doi:10.4236/jssm.2009.24030 Published Online December 2009 (www.SciRP.org/journal/jssm) 255 Service System Decoupling for Mass Customization: A Case Study in Catering Services Jue CHEN1, Yunhong HAO2 1 The tourism school, Zhejiang Gongshang University, Hangzhou, China; 2School of Business Administration, Zhejiang Gongshang University, Hangzhou, China. Email: chenjue8@yahoo.com Received April 17, 2009; revised June 19, 2009; accepted JulyRead MoreQuocirca Insight Report: Operations Management in UK Financial Services2617 Words   |  11 PagesQUOCIRCA INSIGHT REPORT November 2007 Contacts: Sharon Crawford Quocirca Ltd Tel +44 7989 243830 sharon/crawford@quocirca.com Operations Management in UK Financial Services How effectively is technology being applied to help to monitor and improve operations performance? The extremely competitive nature of the financial services industry today and the changing landscape of customer expectations and their approach to investing in financial products, puts an onus on suppliers to considerRead MoreService Operations Management: Cathay Pacific Airways Case Study2538 Words   |  10 Pagesï » ¿Running Head: Service Operations Management Service Operations Management Cathay Pacific Airways Aesthetics Introduction Cathay Pacific is an international airline registered and based in Hong Kong, offering scheduled passenger and cargo services to 141 destinations in 39 countries and territories. As Hong Kongs major airline, it provides vital links for trade and investment as well as leisure travel. With the help of passengers and cargo services, Cathay Pacific connects Hong Kong to theRead MoreObjectives And Goals Of An Operational Strategy1736 Words   |  7 Pagesorganization. An operational system ought to have the capacity to outline the company s usage of its asset in the creation of a good, item, or service. Organizations define operations methodologies in view of the styles and needs of the management. Differentiation strategy is one of the several operational strategies that LensCrafters use in its operations. LensCrafters is a global leader in the retail of non-prescription sunglasses and prescription eye wear. LensCrafters was started in 1983 by DeanRead MoreOperational Management quiz 1 1500 Words   |  6 Pagesï » ¿Uitwerkingen vragen Operational Management toets 1 Copyright: BartThom Signs and symbols in a service facility are helpful because they: Reduce anxiety with waiting Cause customers to spend more money per visit Cause employees to be more helpful Orient customers and promote acceptable behaviour Using the SREDEDIM method, if you had to monitor to see if the conditions had changed which step would you perform: Install a new method Examine the facts Maintain new method Select the work method RecordRead MoreOperation Five Objectives1495 Words   |  6 PagesIntroduction â€Å"Operation strategy concerns the pattern of strategic decisions and actions which set the role, objectives and activities of the operation.† It refers to the process to set mission and goals, make specific decisions for achieve specific objectives; and the procedure to design and formulate the strategy of operations. 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The Importance of Training & Development-Free-Samples for Students

Question: Identify the main Concept of the best service in the Public transport. Answer: Introduction ComfortDelgro Corporation Limited is the biggest public transport company of Singapore. The taxi companies in Singapore were facing a disturbance due to the regulation of Land transport Authority to hire private car services like Uber. At such a crisis situation the training of taxi drivers has become a necessity. It is required to train the taxi drivers to develop their soft skills and make them efficient in maintaining and operating the vehicles. They should also be taught about the local places that will attract tourists (Ford, 2014). The taxi drivers should also know how to deal with accidents because they are the immediate ones who can provide first- aid to the victims. An expert and trained taxi driver will be able to offer help on few subject matters to maintain the knowledge gap between operators. The training will also help in identifying the main concepts of the best service in the public transport. This will help to improve the experience of those people who are dependent on public transport. The knowledge and skills that is imparted will also help in development of the business (Wilson, 2014). A survey of the ComfortDelgro business environment looks into the competitors and the SWOT analysis of the company (Bracker Cohen, 2015). Strength- 1.High growth rate 2.Large employment 3.Expanded in seven countries Opportunities- 1.Increase in market share due to new assets 2.Constant increase in income Weakness- 1.Other transport providers are competitors 2.Not so recognized brand Threats- 1.Increase in competitors 2.Increase in private cars 3.Increase in fuel costs 4.Low profit Fig- SWOT analysis Source- (Wilson, 2014). Forty passengers who are regular travelers were asked about their experience in order to conduct a random survey. The answers received from the passengers were mixed. Some were on the side of ComfortDelgro while the rest were not. People who replied in affirmative said that ComfortDelgro is a fast and reliable transport service. They cover a major part of Singapore and the fare is also affordable. On the contrary, the passengers who replied negatively said that it is not a renowned brand therefore they cannot rely on ComfortDelgro. They did not want to switch from their original cab or taxi as they did not find anything better in ComfortDelgro (Seidle, Fernandez Perry, 2016). Description Rationale and purpose The training that was provided to the taxi drivers was beneficial on the part of the company as well as for the passengers. ComfortDelgro got their potent drivers who are well- trained, aware and efficient to deal with any kind of situation. They were given customer awareness training for the safety of children, adults and old people at risk. These are useful because the drivers face certain critical situation which no other people can think of. They learnt the basic hard and soft skills which will help them throughout their lifetime (Jehanzeb Bashir, 2013). The learning outcomes proposed from the training are as follows: Through this training the taxi drivers got to know how to deal with the commuters politely. Their change in behavior will promote the name of the company to the non- passenger of ComfortDelgro who will start hiring it. Increase in the number of commuters will help in the growth and development of ComfortDelgro. If the company starts flourishing at a rapid rate it will not take much time for ComfortDelgro to become one of the largest transport providers in the world (Kraiger et al., 2014). Training Needs Analysis The training is very much relevant towards the achievement of business goals. The survey and analysis showed that there are still many weakness and threats on ComfortDelgro which are acting as hurdles in their way to success. If the learning outcomes on the part of the drivers are met properly then it will not take too long to achieve their target (Kraiger, 2014). Training and development methods can be categorized by a pyramid structure. Fig- Training and development structure Source- (Latif, Jan Shaheen, 2013) ROI- helps to find out if the business results are worthy of the effort Results- if the training given lead to an increase in business result or not Behavior- if the drivers used their skill and knowledge as a result of the training Learning- if the drivers learnt anything from the training Reaction- if the drivers enjoyed the training and they were involved or not (Kulkarni, 2013) The training methods are aligned to the intended learning outcome in a way that the taxi drivers follow the methods of learning to implement their knowledge in the practical field. The drivers need to be quick enough to use their behavioral skills when needed in order to get the result and that will prove if they were involved properly in the training (Frost, 2014). The principles of measurement of learning are- engagement and motivation, content knowledge, planning and communication, cumulative measurement of progress, support for teaching and learning goals and recognition of social and cultural aspects of assessment. Training that encourages learning keeps the trainees engaged and they get motivated to learn more. Knowledge of everything related to ones own field is necessary. The training of the drivers should be planned accordingly and two- way communication is required for better learning outcome. Assessment should be fair, valid and appropriate for the purpose. This can be done by analyzing information from a wide range of sources. The HR should know the procedure to enhance the learning capacity of the drivers. A positive learning environment is a must and the trainers should be taught to learn from their mistakes. Training will be effective only when different values, assumptions and understandings will be recognized. The four dimension s of outcomes are- knowledge, skills, attitudes and values and behavior. The drivers realized that learning outcomes actually differ from the specific goal. Learning outcomes are solid, measurable descriptions but goals are wide and general (Latif, Jan Shaheen, 2013). Conclusion The summative method assesses the learning of the trainers at the end of the training by comparing and contrasting with a set standard. They can sometimes have a high point value. The training needs are evaluated for understanding the effectiveness. The two aspects of training programs include clear plans for implementation and strong evaluation of the effectiveness. That is why the training programs of the ComfortDelgro were based on the needs of the company and not because that the training hours need to be filled. Such training programs needed to be implemented according to a logical consideration of the needs of training. The formative method includes diagnostic testing which varies from formal and informal assessment procedures during the process of learning outcome. This modifies the training as well as learning activities to improve the drivers attainment. The evaluation of the effectiveness of training program is based on the learning of the trainees and improvement of their skills. This would help the trainees as well as the HR department to understand the success of the training program in spreading knowledge and modifies the skills of the drivers. Training programs were conducted in ComfortDelgro with a focus to link with the goals of the company, selecting the right candidates, choosing a convenient time for the HR as well as the trainees, publish a training calendar prior to the training and assess the effectiveness of the training program by filling out survey sheets and interaction with the participants to understand if the lesson was well receive. References Bracker, J. S., Cohen, D. J. 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